Service Testimonials

Betsy W., Broker Consultant | Medical Mutual of Ohio

I thought that this was an appropriate time to express my appreciation for all you have given me.  From the time when we first met until today, your knowledge and guidance has been instrumental in every decision that I have made.

When we first met, I was an administrator, perfectly content, or so I believed, to be a “behind the scenes” person.  At that point in time, I had ABSOLUTELY no desire to be in a sales position. This belief slowly started to change as you made me see that, even though I wasn’t in outside sales, to my internal customers, I had to sell myself and my abilities or end up being another nine to five drone.  It was my choice.  It changed the way I interacted with all of the people that I was dealing with on a daily basis.

The shift in attitude continued when I was promoted to a Service Representative.  I was in my element!  Taking care of my clients’ needs and building relationships that continue through today.  You showed me that I was still selling myself, this time on an even higher level.  I was able to troubleshoot problems and get results, which resulted in my clients’ confidence in my abilities.  They knew who to call when an issue arose.  However, at that point in time, I still had no real desire to be in a “real” sales position, even though I knew that was where you were leading me (kicking and screaming).  You, with great patience I might add, finally made me realize that if I wanted to progress in my career, that I would seriously have to expand my comfort zones.

Expand my comfort zones indeed.  You taught me step-by-step what I needed to be “the best of the best.”  At that time you had infinitely more confidence in my abilities that I did.  You had to overcome my weaknesses, as well as my doubts.  Well my friend, I am happy to say that you succeeded!  We succeeded, beyond anything that I had ever imagined. I know that I have much more that I can learn from you and I sincerely look forward to our continuing meetings.  Hey, now that I have the basics down, just imagine what else I can do with more of your training sessions!

Jeanee S., Service Representative | BlueCross BlueShield

This letter is a bit overdue and it’s important to me to let you know that I have truly enjoyed working with you during these past several months.  I look forward to your visits and your teachings.  When I received your letter, it encouraged me a great deal and I was pleased to hear from you.

I love my new position! What a challenge!  Ken and I have discussed our team strategy for the last quarter and our entire team is working hard to sell $2 million by the end of this year. Both he and I would love to go to “The Land of AZ.”  We plan to be the #1 team in the Toledo region.  Wouldn’t that be awesome? One way I am working to achieve that high rate of retention is by conducting several employee meetings with and for brokers.  I have agreed to continue to assist the broker community in that area.

I have also begun to meet with the Royal Blue Brokers every week to personally inform them, along with their staff, changes that BCBSO has recently made in our Product Design and Underwriting Regulations.  I answer questions and give training seminars while I’m here.  This job is great!  Yes, I do ask for referrals. Again, thank you for your words of encouragement and I look forward to our next meeting.

"We plan to be the #1 team in
the Toledo Region." – Service Representative, BlueCross BlueSheild

Kevin D., Export Supervisor | Baker Hughes

I just wanted to write and say a belated thank you very much for the training you gave us last week at the Aberdeen Exhibition and Conference Center.  The day was thoroughly enjoyable and I took a lot from this course that will carry over to all aspects of my life. Prior to this course I had been making up excuses and disillusioning myself as to why I wasn’t fulfilling ambitions and succeeding in life goals.  This is no longer the case. Your training has made me realize that I can fulfill my potential and make dreams a reality, and I fully intend to.

You also gave me insight into becoming the best father I can be with the ability to provide my own kids with the key to success, I also thank you on their behalf. Thanks again for sharing your knowledge.

Bev K., Service Rep | Medical Mutual of Ohio

I just want to thank you for everything you have done for me over the past few years.  During our meeting on Tuesday, I had come to the realization of a lot of things.

So many times at your meetings, you go over the same material and then add new things.  In the beginning, I didn’t realize why you were doing it this way.  Now it makes sense to me.  I am now doing things automatically from things you have ingrained in me time after time.  Now when I meet with a broker or group I automatically do the rapport building and the qualifying without any effort.  It’s reassuring to know it’s paying off. Since we have been working on affirmations, I’m amazed of its power.  I have never been organized.  But since I am telling myself, “I am organized,” I am finding that I am more organized. I still have a ways to go, but I’m on my way.  It’s amazing how the power of suggestion works.  Also, with my cross-selling I am doing much better.  I believe it’s a combination of self-confidence and affirmations.

I am really glad Bill and Ken have given us this opportunity to help ourselves grow with your guidance.  I have grown so much since I have been a Service Representative because of all your help and encouragement.  I look forward to your meetings as I know I will get my ‘fix’.  Thanks for all you have done for me.

"Your training has made me realize that I can fulfill my potential and make my dreams a reality, and I fully intend to." – Export Supervisor, Baker Hughes

Todd H., Operations Manager | Baker Hughes

When I went to your class last September, I was not sure what I was going to do to change the attitude of the people of the yard that I had just been moved to manage.  Once I got back to the office, I went to work re-interviewing my people and getting a feel for their concerns and goals.  After gathering all the information, I put a plan together. First of all, we came up with a mission statement and our goals.  Then, we ironed out the High Payoff Activities that would help us meet these goals.

One common theme that I heard from the guys was that they were tired of hearing how great the Odessa yard was and how they should just do things like Odessa does them.  So I asked them as a group, “What have you done to change that?”  They could not give me an answer, so I told them, “If you don’t like something then change it, don’t just complain about it.”  So this was how we got our Mission Statement of “Setting the Standard.”  I told them that if we perform to the best of our ability then we will make people say, “Look at how Hobbs does it, that is how things should be done.”  I have our High Payoff Activities posted in the main foyer of our office for our employees and customers to see.

We have since more than tripled our monthly revenue numbers and have done so without giving up our flawless execution.  My area manager is also using our perfect inventory score as an example to other districts in our area.  He told me that he is always telling our corporate leaders how great we are doing in Hobbs.  I forwarded an email that was sent from our Vice President to me and my boss saying that he ‘hopes the other yards will be able to meet the bar that was set by Hobbs’ to all of our teams with the statement:

This is how we set the Standard. My boss also told me that he has noticed a huge difference in the morale of the yard since I have been here.  I am confident that without the instruction and the quotes that I get from you that I would have never been able to achieve the level of greatness that we have here in Hobbs.  2logical will continue to be very instrumental to my success as a manager in the future.

Gregg E., Service Advisor | Buick Motors

I am writing you this letter to let you know how much your training has done for me both personally and professionally.  Your training has taught me the skills necessary to advance myself to levels I thought were not possible before.

My main achievements have come professionally and they involve becoming the #1 Service Advisor for Buick Motors division in the nation.  I have no doubt that the main reason I was able to achieve this was due to your training, which lead to my realization that I have unlimited potential.  With the help and resources you have given me, I know that this is only the beginning of things to come. Thanks again for everything.  I know I will see you in the future, hopefully at the top.

"I have grown so much since I have been a service representative because of all your help." – Service Rep, Medical Mutual of Ohio

Kelly Z., Account Administrator | BlueCross BlueShield

When we began training I was feeling unchallenged and actually bored with my current position. One of your suggestions was to ask John if I could assist him in meeting our corporate goals. I asked John if I could help call on his prospects. John was pleased with the idea and it has been going well. I am a very driven person and I feel my future is in sales. I know that eventually there will be a sales position that opens up, and I’ll be ready. Not a day goes by that I don’t use something I have learned from you.