Service Testimonials

Betsy W., Broker Consultant | Medical Mutual of Ohio

I thought that this was an appropriate time to express my appreciation for all you have given me. From the time when we first met until today, your knowledge and guidance has been instrumental in every decision that I have made.

When we first met, I was an administrator, perfectly content, or so I believed, to be a “behind the scenes” person. At that point in time, I had ABSOLUTELY no desire to be in a sales position. This belief slowly started to change as you made me see that, even though I wasn’t in outside sales, to my internal customers, I had to sell myself and my abilities or end up being another nine to five drone. It was my choice. It changed the way I interacted with all of the people that I was dealing with on a daily basis.

The shift in attitude continued when I was promoted to a Service Representative. I was in my element! Taking care of my clients’ needs and building relationships that continue through today. You showed me that I was still selling myself, this time on an even higher level. I was able to troubleshoot problems and get results, which resulted in my clients’ confidence in my abilities. They knew who to call when an issue arose. However, at that point in time, I still had no real desire to be in a “real” sales position, even though I knew that was where you were leading me (kicking and screaming). You, with great patience I might add, finally made me realize that if I wanted to progress in my career, that I would seriously have to expand my comfort zones.

Expand my comfort zones indeed. You taught me step-by-step what I needed to be “the best of the best.” At that time you had infinitely more confidence in my abilities that I did. You had to overcome my weaknesses, as well as my doubts. Well my friend, I am happy to say that you succeeded! We succeeded, beyond anything that I had ever imagined. I know that I have much more that I can learn from you and I sincerely look forward to our continuing meetings. Hey, now that I have the basics down, just imagine what else I can do with more of your training sessions!

Jeanee S., Service Representative | BlueCross BlueShield

This letter is a bit overdue and it’s important to me to let you know that I have truly enjoyed working with you during these past several months. I look forward to your visits and your teachings. When I received your letter, it encouraged me a great deal and I was pleased to hear from you.

I love my new position! What a challenge! Ken and I have discussed our team strategy for the last quarter and our entire team is working hard to sell $2 million by the end of this year. Both he and I would love to go to “The Land of AZ.” We plan to be the #1 team in the Toledo region. Wouldn’t that be awesome? One way I am working to achieve that high rate of retention is by conducting several employee meetings with and for brokers. I have agreed to continue to assist the broker community in that area.

I have also begun to meet with the Royal Blue Brokers every week to personally inform them, along with their staff, changes that BCBSO has recently made in our Product Design and Underwriting Regulations. I answer questions and give training seminars while I’m here. This job is great! Yes, I do ask for referrals. Again, thank you for your words of encouragement and I look forward to our next meeting.

"We plan to be the #1 team in
the Toledo Region." – Service Representative, BlueCross BlueSheild

Kevin D., Export Supervisor | Baker Hughes

I just wanted to write and say a belated thank you very much for the training you gave us last week at the Aberdeen Exhibition and Conference Center. The day was thoroughly enjoyable and I took a lot from this course that will carry over to all aspects of my life. Prior to this course I had been making up excuses and disillusioning myself as to why I wasn’t fulfilling ambitions and succeeding in life goals. This is no longer the case. Your training has made me realize that I can fulfill my potential and make dreams a reality, and I fully intend to.

You also gave me insight into becoming the best father I can be with the ability to provide my own kids with the key to success, I also thank you on their behalf. Thanks again for sharing your knowledge.

Bev K., Service Rep | Medical Mutual of Ohio

I just want to thank you for everything you have done for me over the past few years. During our meeting on Tuesday, I had come to the realization of a lot of things.

So many times at your meetings, you go over the same material and then add new things. In the beginning, I didn’t realize why you were doing it this way. Now it makes sense to me. I am now doing things automatically from things you have ingrained in me time after time. Now when I meet with a broker or group I automatically do the rapport building and the qualifying without any effort. It’s reassuring to know it’s paying off. Since we have been working on affirmations, I’m amazed of its power. I have never been organized. But since I am telling myself, “I am organized,” I am finding that I am more organized. I still have a ways to go, but I’m on my way. It’s amazing how the power of suggestion works. Also, with my cross-selling I am doing much better. I believe it’s a combination of self-confidence and affirmations.

I am really glad Bill and Ken have given us this opportunity to help ourselves grow with your guidance. I have grown so much since I have been a Service Representative because of all your help and encouragement. I look forward to your meetings as I know I will get my ‘fix’. Thanks for all you have done for me.

"Your training has made me realize that I can fulfill my potential and make my dreams a reality, and I fully intend to." – Export Supervisor, Baker Hughes

Todd H., Operations Manager | Baker Hughes

When I went to your class last September, I was not sure what I was going to do to change the attitude of the people of the yard that I had just been moved to manage. Once I got back to the office, I went to work re-interviewing my people and getting a feel for their concerns and goals. After gathering all the information, I put a plan together. First of all, we came up with a mission statement and our goals. Then, we ironed out the High Payoff Activities that would help us meet these goals.

One common theme that I heard from the guys was that they were tired of hearing how great the Odessa yard was and how they should just do things like Odessa does them. So I asked them as a group, “What have you done to change that?” They could not give me an answer, so I told them, “If you don’t like something then change it, don’t just complain about it.” So this was how we got our Mission Statement of “Setting the Standard.” I told them that if we perform to the best of our ability then we will make people say, “Look at how Hobbs does it, that is how things should be done.” I have our High Payoff Activities posted in the main foyer of our office for our employees and customers to see.

We have since more than tripled our monthly revenue numbers and have done so without giving up our flawless execution. My area manager is also using our perfect inventory score as an example to other districts in our area. He told me that he is always telling our corporate leaders how great we are doing in Hobbs. I forwarded an email that was sent from our Vice President to me and my boss saying that he ‘hopes the other yards will be able to meet the bar that was set by Hobbs’ to all of our teams with the statement:

This is how we set the Standard. My boss also told me that he has noticed a huge difference in the morale of the yard since I have been here. I am confident that without the instruction and the quotes that I get from you that I would have never been able to achieve the level of greatness that we have here in Hobbs. 2logical will continue to be very instrumental to my success as a manager in the future.

Gregg E., Service Advisor | Buick Motors

I am writing you this letter to let you know how much your training has done for me both personally and professionally. Your training has taught me the skills necessary to advance myself to levels I thought were not possible before.

My main achievements have come professionally and they involve becoming the #1 Service Advisor for Buick Motors division in the nation. I have no doubt that the main reason I was able to achieve this was due to your training, which lead to my realization that I have unlimited potential. With the help and resources you have given me, I know that this is only the beginning of things to come. Thanks again for everything. I know I will see you in the future, hopefully at the top.

"I have grown so much since I have been a service representative because of all your help." – Service Rep, Medical Mutual of Ohio

Kelly Z., Account Administrator | BlueCross BlueShield

When we began training I was feeling unchallenged and actually bored with my current position. One of your suggestions was to ask John if I could assist him in meeting our corporate goals. I asked John if I could help call on his prospects. John was pleased with the idea and it has been going well. I am a very driven person and I feel my future is in sales. I know that eventually there will be a sales position that opens up, and I’ll be ready. Not a day goes by that I don’t use something I have learned from you.

‍

Sales Testimonials

Area Manager | Baker Hughes

The team performance is moving ahead in leaps, with a few jumps landing in pot holes, but with each member being able to pick themselves back up and try and leap again. I have the added benefit of having one of the mangers reporting to me go through your course, which expedites the communication process as we are talking the same language most of the time. I’ve seen a marked change in one of the older managers reporting to me. He now sees the benefits, and this has freed up his thought process and allowed him to put his ideas into practice. One of the big issues seemed to be a lack of drive or possibly a lack of accountability driven from his management or up from his team. Once he realized somebody actually cares about what he is doing and is willing to put in the time and effort to see the process through, his energy levels increased and this has flowed through to his team. It’s great to see it in action and certainly his and his team’s productivity has increased with their first every $1 million quarter in July.

I think the course has helped focus the team’s attention on what is important in the organization, and the positive message throughout has certainly helped make the job even more enjoyable. I’m also leading the Area Managers in APN and was on a recent conference call with Charlene and commented that it is easier when all members have been through the course as it gives focusing in both action and communication. I understand you’ve had a few trips to Latin America recently which based on the last conference call have had quite an impact on those teams, great stuff!!

Managing Director | Citi

Thanks again for hosting the training class last week. I thought it was excellent – it helped reinforce a lot of things. The eye-openers that I shared in class were how I need to reach out more to those that likely need more of our help versus the ones we work with regularly due to commonalities, and then asking more questions versus telling someone where they missed or what they should have done.

I also plan to have a staff meeting where I am going to bring my 36 people together and we are going to have each of them write down their 7 High Payoff Activities, one goal they are working towards, and then work it from there on how we can hit our 90MM in new sales goal this year – I know we can do it, as we have unlimited potential. I also just had someone come in and tell me they couldn’t do something and I said, “Why not? I think you can.” They said, “You do?” I said, “Yes – look at all the other things you thought you couldn’t do and now do with regular ease!” Thanks again!

"This class was honestly the best I've ever attended." – Sales Manager, Baker Hughes

Managing Director | Citi

Last Friday, it really resonated with me as I was talking with one of my managers and we were trying to solve an issue of why something wasn’t getting done by one of his direct reports. I started to talk about a manger versus a leader and how the leader “asks” and the manager “tells,” or in some cases does for them. He said to me, “A light bulb has just gone off for me as to what I have been doing incorrectly.” He then had a session with that same employee and asked him what he thought, and the data points just flew out of him! We’re using these principles in real life! I also plan to have a staff meeting where I am going to bring my 36 people together and we are going to have each of them write down their 7 High Payoff Activities, one goal they are working towards, and then work it from there on how we can hit our 90MM in new sales goal this year – I know we can do it, as we have unlimited potential. I also just had someone come in and tell me they couldn’t do something and I said, “Why not? I think you can.” They said, “You do?” I said, “Yes – look at all the other things you thought you couldn’t do and now do with regular ease!”

Sales Manager | Baker Hughes

Too often we have internal classes or meetings that we all leave feeling like we just lost valuable time that could have been spent more productively. Unfortunately, I believe this makes a good amount of us very skeptical when it comes time to sign up and attend these events. To be honest, this was my attitude coming into class, I had just taken on new responsibilities and thought my time could be used on HPA’s other than this… I couldn’t have been more wrong, this class was honestly the best I’ve ever attended. No doubt, I could have continued down the same path, probably with good results. The industry is great right now, growth would have continued in spite of me, not because of me.

As I sat through the class, I realized that I was 90/10 Manager/Leader. This was hard to swallow, looking at yourself in the mirror can be difficult. I decided to make an effort moving forward to use information you supplied to not only grow my business, but to grow my employees. I’ve only just begun, I’m confident this will occur and look forward to being able to update you in the future with the actual success stories! While my professional growth was the main objective for this course, there was another facet of my life that your course made an immediate impact on. Although work is very important to me, being a great father and husband are my top two priorities in life. While I believe I was good at both, I’m far from being great.

Your example about how easy your oldest son is for you and how difficult it is for you to understand your youngest, really hit home. This is exactly the case in my family, up until now I tended to put my youngest in a “box.” This will no longer happen, as soon as I returned home, my wife and I had one of the most productive conversations we had ever had as parents. We have changed our approach, and I believe we are already starting to see positive results. We no longer tell our youngest she’s “not a morning person” or “messy” or “just not competitive.” While I thought these sayings were harmless, I now know they were shaping my daughter. Not sure if you offer a similar class in a non-business setting or not. If you do, I would love to have my wife attend one, if you don’t, I would highly recommend you look into doing so. This stuff is too valuable not to share with parents, teachers, counselors, etc.

‍

"A partner that we will be working with for years to come." – Director of Sales Staff Development and Training, Independent Health

District Sales Manager | L’Oreal

I have just returned from my DSM Immersion Training and wanted to reach out and express my gratitude and appreciation. To say it was a life changing experience may seem over the top, but it is the absolute truth. The knowledge, content, tools, speakers, and overall structure gave me a higher understanding of not only the company vision and culture, but also the mindset and tools for how to succeed and drive the business and key initiatives. On a personal note, I know that I walked away as a more conscious human being and leader. I am so excited and eager to implement what I learned and share that information and passion to help others grow and develop as well. Since day one, I have been impressed by the leadership and people that make up our company and that only continues to be reinforced and strengthened. I am thrilled to be a part of the leadership team at SalonCentric and to have L’Oreal USA backing us. Thank you from the bottom of my heart for investing the resources and time into my training and development. 2logical – thank you for pulling together the information, people and resources to make this happen!

‍

District Manager | Baker Hughes

Thank you for helping me see where I am and turning me from the “management drudgery” back to the joy of leadership. As you were going through the training, I saw the person I used to be, techniques and beliefs that I owned and used as a part of my life. I may not have described things the same way as in the manual, but the action are the same. The course was a time of self-evaluation that has stopped me from living in a world of urgency and back to looking for what is important. Very eye opening!!!!!!!!!

It has been such a tough year personally, and working seven days a week away from home, that I had gotten into the mode of reacting to everyone’s problems and requests rather than asking questions. I could do it faster myself. You well know that is a short term fix, but you can’t do it all, and most unfortunate are the lost opportunities of growth by those we lead. Thank you for turning the direction of this old crusty oilfield guy back toward being a leader, evaluating what is important, reflecting on what I did well, what I didn’t do so well, and what am I going to do to get better.

‍

"A light bulb has just gone off for me." – Managing Director, Citi

Director of Sales Staff Development and Training | Independent Health

I wanted to thank you for the impact that 2logical has made on Independent Health. As the Director of Sales Staff Development and Training, I have been challenged to create a comprehensive training program that will incorporate all facets of the sales process rating from the product training, prospecting, the sales process, creation of a mentoring program, and to change the way our leadership team coaches their team members.

I was with Pfizer for over 20 years and was a Senior District Manager for over 17 years. Pfizer’s training has always been considered the best in the industry. Most recently over the last 2 years, I was the Director of Sales for BlueCross BlueShield of Western New York. In the last 22 years, I have had the opportunity to participate in a variety of training programs and outside consultants. This is the best training program that I have ever participated in. Independent Health has worked with a number of vendors, but as I was told, the majority of these training companies were not impactful or considered the “flavor of the month.” It is nice to know that Independent Health has been so impressed with this training, that for the first time, 2logical is not considered a flavor of the month, but rather a partner that we will be working with for years to come. I have both the Leadership and Sales Teams asking when our next Builder Meeting will be. We also plan to have your organization participate in our Corporate kickoff meeting in September (of which our organization has never had an outside vendor attend.) I appreciate the fact that your company tailors the training to the needs of our company, rather than an off-the-shelf training program. I appreciate the trainer’s ability to take different concepts and relate them to companies he has dealt with throughout the world as well as Independent Health.

With the extensive amount of internal training that is being rolled out, by having 2logical involved early in the process has created a culture that has turned the Leadership and Sales team around. I have seen a change in both attitude as well as the focus on High Payoff Activities. Thank you so much for the impact that your company has already had on Independent Health, and I truly look forward to our continued partnership. I am a true believer that the best is yet to come for Independent Health, and with your company’s assistance, we will be able to achieve market dominance. With the challenges that exist in the marketplace today, the training your company provides will help differentiate our company from our competitors.

Sales Manager | Baker Hughes

Too often we have internal classes or meetings that we all leave feeling like we just lost valuable time that could have been spent more productively. Unfortunately, I believe this makes a good amount of us very skeptical when it comes time to sign up and attend these events. To be honest, this was my attitude coming into class, I had just taken on new responsibilities and thought my time could be used on HPA’s other than this…I couldn’t have been more wrong, this class was honestly the best I’ve ever attended. No doubt, I could have continued down the same path, probably with good results. The industry is great right now, growth would have continued in spite of me, not because of me.

Your example about how easy your oldest son is for you and how difficult it is for you to understand your youngest, really hit home. This is exactly the case in my family, up until now I tended to put my youngest in a “box.” This will no longer happen, as soon as I returned home, my wife and I had one of the most productive conversations we had ever had as parents. We have changed our approach, and I believe we are already starting to see positive results. We no longer tell our youngest she’s “not a morning person” or “messy” or “just not competitive.” While I thought these sayings were harmless, I now know they were shaping my daughter. Not sure if you offer a similar class in a non business setting or not. If you do, I would love to have my wife attend one, if you don’t, I would highly recommend you look into doing so. This stuff is too valuable not to share with parents, teachers, counselors, etc.

"Results could be seen within the learning participants instantly." – Sales Specialist, Baker Hughes

Sales Manager | Baker Hughes

I was thinking of you over the last few days as I was reflecting on our year (prior to my year end review) and it has been a pretty challenging, yet fun ride over the past 12 months. By implementing some of the leadership tactics that you taught me and the team, we have managed to gain market share and the team’s morale around the office has never been as good as it is now. And that is saying something given the pending merge, state of the industry and the fact that we just went through another round of layoffs. Anyway, just wanted to say thanks again and we’re going to continue to develop our leadership skills based on the 2logical training. I hope our paths cross again soon.

Service Testimonials

Betsy W., Broker Consultant | Medical Mutual of Ohio

Jeanee S., Service Representative | BlueCross BlueShield

"We plan to be the #1 team in the Toledo Region." – Service Representative, BlueCross BlueSheild

Kevin D., Export Supervisor | Baker Hughes

Bev K., Service Rep | Medical Mutual of Ohio

"Your training has made me realize that I can fulfill my potential and make my dreams a reality, and I fully intend to." – Export Supervisor, Baker Hughes

Todd H., Operations Manager | Baker Hughes

Gregg E., Service Advisor | Buick Motors

"I have grown so much since I have been a service representative because of all your help." – Service Rep, Medical Mutual of Ohio

Kelly Z., Account Administrator | BlueCross BlueShield

Sales Testimonials

Area Manager | Baker Hughes

Managing Director | Citi

"This class was honestly the best I've ever attended." – Sales Manager, Baker Hughes

Managing Director | Citi

Sales Manager | Baker Hughes

"A partner that we will be working with for years to come." – Director of Sales Staff Development and Training, Independent Health

District Sales Manager | L’Oreal

District Manager | Baker Hughes

"A light bulb has just gone off for me." – Managing Director, Citi

Director of Sales Staff Development and Training | Independent Health

Sales Manager | Baker Hughes

"Results could be seen within the learning participants instantly." – Sales Specialist, Baker Hughes

Sales Manager | Baker Hughes

"We plan to be the #1 team in
the Toledo Region." – Service Representative, BlueCross BlueSheild